Smart Waitlists increase your fleets productivity
Waitlist management is speedier than ever. Waitlisted rides will now automatically be added to the schedule as space opens up, improving fleet efficiency without you lifting a finger.
Live routing updates get rides picked up ASAP
We’ve added more flexibility for Via’s algorithm to take advantage of real time conditions like cancellations. This change gives riders faster pick-ups and boosts productivity of your entire service.
Update communication times in bulk and for recurring rides
You can now update communication time windows in bulk (just select all of the rides you want to update in the ride plan!). What more? You can update recurring rides communication times in one click for a single ride, or all rides in the future.
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Know exactly who booked a ride
We now display the name of the VOC user who book a given ride. If you have multiple agencies or large teams in your VOC this can easily point you to the right person!
Data Updates:
- Eligibilities Report Update: View each rider’s eligibility status and explore new fields that let you quickly understand each rider's individual conditions or status (activated, deactivated).
- Rider Growth Report Update: When you filter the VOC KPI dashboard, your filters will now apply to both the chart and top bar of the report—we fixed a bug which means your filters are now consistent across the report.
- Updated Cancellation Labels: Cancellation reasons will be more clearly labeled (e.g. Rider Denial) so you can easily understand what happened.
- Updated Reporting for driver pick-up and drop-off notes: Special instructions for pickup and/or drop-offs made visible to the drivers through the VOC are now also visible in your reports.
Have questions? Please don't hesitate to reach out to your Partner Success Manager.