Smart Paratransit Software, Built for Humans.
Powerful technology and expert support make it simple for every agency to deliver exceptional, cost-effective, and on-time service.
19 years of experience at SAM
The Via system also balances automation and control, supercharging your team’s intuition so they make smarter service decisions on behalf of riders.
You’re not just buying software, you’re changing how you operate. That requires best-in-class software and real world expertise. We have both.
With Via, you get the only software built by people who actually use it. And hands-on support from the one software provider who’s been in your shoes.
Explore Via’s totally integrated, highly configurable paratransit platform.
Expand each tile to learn more.
End-to-End Eligibility
Accessible Rider Booking Tools
Service Management Tools
Real-Time Caregiver Visibility
Auto-Scheduling & Routing
Operator App
End-to-end Eligibility
Save time and maintain compliance.
Via’s Eligibility Manager automates critical workflows from application to approval to renewal — saving your agency time and money, while keeping riders informed every step of the way.
Learn moreIntegrated Operations Management
Make it simple to operate even the most complex services.
Your one-stop-shop for service management. Integrated operational tools automate manual tasks, proactively alert staff attention to potential issues, and allow them to intervene as needed with surgical precision.
Learn moreRider Booking Tools
Empower riders with easy-to-use booking tools.
Self-serve tools like mobile and web booking, IVR, and automated texts help your customers book and manage rides with confidence. Call volume? Consider it reduced.
Phone booking is always available for riders who prefer it. Our booking portal is purpose-built for paratransit agents (think: automatic trip negotiation), so your team will provide better customer service, faster.
Real-Time Caregiver Visibility
Keep trusted caregivers in the loop. In real-time.
Individual caregivers and professionals alike use a specialized portal to track their riders’ trips.
Real-time visibility means peace of mind for caregivers, safer travel for their clients.
Auto-Scheduling & Routing
Improve on-time performance and maintain compliance.
…And get 5-star ratings from your riders. ViaAlgo constantly optimizes your schedule, smartly balancing efficiency, rider experience, and compliance.
A custom map underpins ViaAlgo, ensuring every routing decision makes sense.
Operational Tools
Build trust and loyalty with your operators.
Dynamic, task-by-task instructions make expectations clear and ensure drivers are always on the best route.
Hands-free app design allows operators to focus on what really matters: high-quality, safe customer service.
Software and operations from one partner means faster launches, seamless service, and holistic reporting.
Let us know what you need, and we’ll set it up. Fast.