Accessible, customizable solutions for all.

Our paratransit services integrate technical expertise with specialized operational knowledge. Via’s pioneering software optimizes utilization and efficiency, provides unified tools for dispatch and trip brokering, and can readily support commingling and other integrated services. 

Reduce costs and increase efficiency.

Rely on routing that results in precision arrival times.

Stay nimble with same-day scheduling.

Dynamic routing algorithms.

Our software predicts demand and uses proprietary algorithms to enable smart sharing and efficient routing — factoring in traffic conditions to minimize detours, improving on-time performance, and enabling more rides per vehicle hour.

Automatic dispatching software.

Our automated booking, dispatch, and reassignment technology absorbs delays and no-shows — allowing you to better match supply and demand and achieve further operational efficiency.

Integrated operations.

User-friendly administrator tools give your team full visibility into your service — including vehicle location and status. Operators can manage bookings, ride plans, fleets, reporting, and communications, all from one place, and control the user experience with easy-to-use tools and configurable parameters.

On-demand or pre-scheduled booking.

Trips can be booked days in advance, mere minutes beforehand, or as part of a recurring series. Timely communications — through SMS, phone, or in-app — keep riders updated on ETAs and relevant service changes.

Real-time communication.

Timely communications — through calls, SMS, and/or push notifications — keep riders updated on ETAs, trip status, and live vehicle location. Riders and caregivers can also input a variety of unique rider needs and abilities and make same-day ride adjustments.

Driver-friendly app.

Our driver app provides full visibility into riders’ specific pickup and dropoff requirements, notes, and turn-by-turn driving instructions. Drivers can easily and safely log actions, while the software automatically updates driver manifests — minimizing on-the-road distractions.

Dedicated local team.

With our turnkey service, you’ll get a launch and operations team to run the day-to-day of your service and provide a personalized experience for both riders and drivers. Our team has experience training hundreds of drivers on wheelchair-accessible vehicles, ramps and lifts, and disability awareness. Leverage Via’s nearly 10 years of experience successfully launching and operating transit services around the world.

Preferred access to WAVs.

For those who opt for a combined tech + ops solution, Via’s rental and leasing partners offer a mixed fleet of vehicles that can accommodate wheelchairs, ramps, lifts, and other needs. Additionally, our technology enables riders to select their accessibility preferences, and will automatically match them with the right vehicle.

Intelligent technology + field-tested operations.

Dynamic routing algorithms.
Down facing arrow icon

Our software predicts demand and uses proprietary algorithms to enable smart sharing and efficient routing — factoring in traffic conditions to minimize detours, improving on-time performance, and enabling more rides per vehicle hour.

Automatic dispatching software.
Down facing arrow icon

Our automated booking, dispatch, and reassignment technology absorbs delays and no-shows — allowing you to better match supply and demand and achieve further operational efficiency.

Integrated operations.
Down facing arrow icon

User-friendly administrator tools give your team full visibility into your service — including vehicle location and status. Operators can manage bookings, ride plans, fleets, reporting, and communications, all from one place, and control the user experience with easy-to-use tools and configurable parameters.

On-demand or pre-scheduled booking.
Down facing arrow icon

Trips can be booked days in advance, mere minutes beforehand, or as part of a recurring series. Timely communications — through SMS, phone, or in-app — keep riders updated on ETAs and relevant service changes.

Real-time communication.
Down facing arrow icon

Timely communications — through calls, SMS, and/or push notifications — keep riders updated on ETAs, trip status, and live vehicle location. Riders and caregivers can also input a variety of unique rider needs and abilities and make same-day ride adjustments.

Driver-friendly app.
Down facing arrow icon

Our driver app provides full visibility into riders’ specific pickup and dropoff requirements, notes, and turn-by-turn driving instructions. Drivers can easily and safely log actions, while the software automatically updates driver manifests — minimizing on-the-road distractions.

Dedicated local team.
Down facing arrow icon

With our turnkey service, you’ll get a launch and operations team to run the day-to-day of your service and provide a personalized experience for both riders and drivers. Our team has experience training hundreds of drivers on wheelchair-accessible vehicles, ramps and lifts, and disability awareness. Leverage Via’s nearly 10 years of experience successfully launching and operating transit services around the world.

Preferred access to WAVs.
Down facing arrow icon

For those who opt for a combined tech + ops solution, Via’s rental and leasing partners offer a mixed fleet of vehicles that can accommodate wheelchairs, ramps, lifts, and other needs. Additionally, our technology enables riders to select their accessibility preferences, and will automatically match them with the right vehicle.

This app makes my life so much better. I don’t have to keep calling in. I can see where my driver is.”

Rachel H.
Hampton Roads Transit paratransit rider

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