Coming soon
A smarter, sleeker Ride Plan—built with dispatchers, for dispatchers.
We’ve redesigned the Ride Plan to be more visual, intuitive, and action-oriented—so you can easily find what matters during a busy day of service. From rider names on the timeline to upgraded OTP colors, new zoom controls, and smarter filters, every update is shaped by real-world dispatcher feedback.
Curious when the new Ride Plan will be available for your service? Your Partner Success Manager will reach out with a specific rollout date.
Instantly spot and manage Unserviceable Recurring Rides.
Quickly identify recurring rides impacted by service or rider eligibility changes—and adjust, reinstate, or discontinue them with ease.
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Still managing paratransit eligibility with paper applications and spreadsheets?
There's a better way. You can now use Via's Eligibility Manager to digitize and streamline your entire eligibility process. Via's online portal now allows riders to submit digital applications, while easy review tools in the VOC keep approvals on time and accurate. Say goodbye to filing cabinets and processing paperwork!
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It’s driver’s choice: introducing Locationless Breaks.
Give your drivers flexibility to take breaks wherever they want to, instead of pre-setting locations for them. Easier management for you, more freedom for drivers.
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Check out dispatch teams' 5 most-used features.
From a new bookings page to Bulk Manual Reassign, check out what features dispatchers can’t live without.
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Have questions? Please don't hesitate to reach out to your Partner Success Manager.