Drag, drop, done—dispatch just got way more flexible
Reorder rides on a shift with a simple drag-and-drop, and manually reassign a single ride straight from the Ride Panel. No extra steps!
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Manage external fleets and overflow—right in the Ride Plan *coming soon
Assign, track, and manage rides handled by taxis or TNCs right in the Ride Plan—so overflow rides are easier to coordinate and simple to monitor.
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Clearer payment methods to multi-service cities
Running microtransit and paratransit? Riders now see only valid payment options for each service, ensuring accurate fare collection and a smoother rider experience.
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IVR available now!
Riders can check ride status or cancel trips by phone—no agent needed. Free up your team to focus on the calls that really need a human touch.
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Data Updates:
Get to know new paratransit-related fields in the Rider Account Report
We’re updating the Rider Account Report to include additional paratransit-related fields. Depending on your service characteristics, you can expect to see more information around key rider attributes like Mobility Aids, Disabilities, and Funding Source for a more comprehensive picture of your service.
Have questions? Please don't hesitate to reach out to your Partner Success Manager.