Fewer no-shows, fairer rides—meet Rider Suspensions
Too many late cancellations and no-shows? You can now pause ride access for repeat offenders in just clicks. Reduce wasted vehicle capacity, open up seats for reliable riders, and keep things running smoothly.
Learn more
Need to add a +1? Riders can now update who’s riding
Whether someone joins at the last minute or plans change, riders can now adjust passenger count or type after booking—right from the live tracking screen. No cancellations, no hassle!
%20(1).png?width=812&height=457&name=Frame%20634073%20(6)%20(1).png)
Canceled a ride? Remember you can leave a comment for your team
Need to cancel a ride? Leave a quick note with the reason—right where your team is already working. VOC comments keep everyone on the same page, without any follow-up.
What to do when a recurring ride becomes unserviceable? Now you’ll know
Changes to service hours or rider eligibility can cause recurring rides to become unserviceable. Now, you’ll have a clear view into which rides were affected and why they became unserviceable. Adjust, reinstate, or end impacted rides with confidence.
Have questions? Please don't hesitate to reach out to your Partner Success Manager.