You can now accept eligibility applications online!
With Via's new online eligibility portal, riders submit applications directly online. Say goodbye to filing cabinets and paperwork processing! Built-in validation tools keep records accurate and complete, while easy review tools in the VOC keep approvals on time.
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Get to know Rider App 4.20.
With faster ride booking, more user-friendly ticket wallets, accessibility improvements, animated welcome screens, and more, the new app lets more riders get on board faster.
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Find rides by request ID or address.
Explore new filters on the Rider Management Page you know and love! Faster load time plus new filters help speed up your workflows.
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Edit end-dates for recurring rides.
No more editing rides one by one—you can now update the end date, series name, and notes for all instances of a recurring ride at the same time.
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Introducing Ride Capping
*in pilot for microtransit partners only.
Have a policy limiting how many rides a rider can take? Simply add a “Ride Cap” within the Rider Management page and easily track a rider’s progress towards their limit. This is not available for pre-booked services at this time.
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More Updates:
Twilio Pay is now compatible with Stripe.
If Stripe is your payment processor, you can take riders' credit card information over the phone. Payments will be much easier for riders who don’t use the app!
Purchase Ride Passes right in the VOC.
Purchase Ride Passes on behalf of riders directly through the VOC—making Ride Pass promotions more accessible to all of your riders!
Data Updates:
Look back at VOC comments.
You can now view shift and ride comments left in the VOC directly in two new reports: Shift Comments and Ride Comments. Easily look into what happened during service!
Eligibility application reporting.
Managing many eligibility applications? We’ve updated the Rider Account, Eligibility Requests, Rider Eligibility, and Rider Growth reports so you can see key info in reporting.
Monitor Ride Capping
*in pilot for microtransit partners only.
For services using Ride Capping to limit the amount of rides riders can take, we've introduced reports to help you monitor and manage your ride caps to make informed decisions about ride allocations across your service. Check out the Rider Ride Cap Usage Report, Rider Ride Cap Analytics, and Rider Service Insights.
Driver Tasks Report update.
The Driver Tasks Report will include a new "Planned Location" field that indicates whether breaks have pre-determined locations.
Have questions? Please don't hesitate to reach out to your Partner Success Manager.