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New Jersey Zero Tolerance Policy

Via has a strict zero tolerance policy. Driver partners are prohibited from driving on the Via Platform while under the influence of alcohol or drugs, and riders are prohibited from consuming alcohol or drugs inside the vehicle. We do not tolerate inappropriate, threatening or violent behavior by anyone using the Via Platform or towards any riders or driver partners. Please note, the zero tolerance policy applies when driver partners are providing prearranged rides as well as when they are logged on to the Via Platform as driver partners but are not currently providing a prearranged ride.

Please ask to terminate the trip immediately if you are a rider and observe or believe any of the following:

  • the driver partner may be under the influence of drugs or alcohol;
  • the driver partner is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe; or
  • the driver partner engages in conduct which could be considered unlawful or illegal.

If you feel that you are in imminent danger, please contact law enforcement directly by calling 911. After the ride has concluded, please provide feedback using the review function of the Via App or email us at to report any issues.