Transit leaders in Illinois, West Virginia, and New Mexico share their top scheduling tips. Watch now.

CapMetro, Austin, Texas, US

  •   < 1 min read

CapMetro uses Via and Remix to keep up-to-date with Austin’s rapidly growing community.

article featured image

CapMetro at a glance.

  • Geography: Rural, Urban, Suburban
  • Fixed-route fleet: 445
  • On-demand fleet: 17 wheelchair accessible minibuses

How the agency is using Via and Remix.

  • Use cases: First-and-last mile, Network redesign, Public engagement

Capital Metropolitan Transit Authority (CapMetro) faced decreasing ridership and poor transit access for those with limited mobility and financial means. The team knew a thoughtful system redesign was needed, along with a tech-enabled, purpose-built transportation service to better connect the community.

That’s when CapMetro partnered with Via to launch a new on-demand service, called Pickup, which provides first-and-last mile service across 6 zones. CapMetro enjoyed a boost in ridership with Pickup compared to previous deviated fixed routes. The agency also leveraged Remix: Not just for network planning, but for quality control checks during the new project, consensus-building with stakeholders, and communicating with the community.

Quantifying the results.

  • 4X growth in Pickup’s ridership vs previous service
  • 50% reduction in cost per passenger vs previous service
  • 3 Pickup zone expansions since launch
  • +9% increase in fixed-route ridership, 6 months after system redesign

What transit leaders are saying.

[Pickup] provides reliable and accessible service in zones….that otherwise have limited access.” – Chad Ballentine, VP of Demand Response and Innovative Mobility

Remix is our new baseline for lines, stops, any and all planning work. It’s replaced our other tools…. Our team uses it daily.” – Roberto Gonzalez, Director of Service Planning

World-changing ideas. Right in your inbox.

Be the first to know about the latest transportation news and innovations.

Mailbox illustration.

Congrats — you're in!

Please fill out the following details:

Interested in learning more about our unique services? Sign up!

Thank you!

We're grateful to have you in our community.

Thumbs up illustration