Want to see the real-life impact of on-demand transit? These viral posts from transit leaders are proof that the innovative transit option is changing the game. From giving riders more freedom in Delaware County to boosting equity in Edmonton, the results speak for themselves. Scroll through to see how cities are making big moves — and imagine what this could mean for your community.
Meeting growing transit needs with flexibility.
Microtransit’s adaptability makes it a game-changer for growing communities. Miami-Dade County showcases how scalable, right-sized services can meet demand today while paving the way for future fixed routes if needed. Meanwhile, Calgary Transit highlights the power of on-demand to bridge gaps in developing neighborhoods, introducing transit access even before traditional routes become viable.
“The right size vehicle for the demand makes a lot of difference. You can always build demand and upgrade to fixed route when the demand is there.”
“We’ve had great success with our On Demand service in Livingston and Carrington over the past few years and are thrilled to expand it to even more Calgarians. The service is a great way for us to introduce transit sooner to growing communities that don’t yet have the population needed for traditional bus routes. It provides a much-needed connection to the broader transit network for Calgarians in these communities, and better access to nearby services.”
Increasing transit access and social equity.
On-demand transit is proving to be a lifeline for underserved communities. The Federal Transit Administration recognized Lorain County, OH, for connecting residents to work, healthcare, and more. Similarly, Edmonton celebrated delivering its one millionth ride while highlighting the service’s critical role in promoting equity.
“Shout out to Lorain County, Ohio Government, for providing over 6,000 community rides since starting its on-demand microtransit service in July. The pilot program in Lorain County offers riders a new way to get to work, run errands, access healthcare, and more. Just another way transit across the nation is getting people where they need to go!”
“It has been an important tool to support equity — 73% do not have a personal vehicle and 58% identify as Indigenous, Black, or a person of color. In addition, more women use the service than other gender identities. Thank you to our team and our partners at Via and Pacific Western Transportation Ltd.”
Expanding transit options that bring ridership.
On-demand services are unlocking new levels of convenience for riders. Delaware County Transit saw ridership increase nearly 50% after extending service hours, while Sioux Falls’ citywide expansion brought transit access to more residents than ever before.
“A couple of anecdotes we are hearing from our expanded hours of service: ‘This gives me more freedom than I have ever had! I can get to the gym later in the evening’; ‘I can shop on Saturday if I forgot something during the week’. The best part...this is just the beginning.”
“Just nine months into their operations, Sioux Falls residents now have transit services citywide! I am proud of our City leadership for taking a ‘risk’ and grateful to the Via team for delivering on their promises and expanding access for our residents!”
Looking forward.
The stories from Miami-Dade, Calgary, Lorain County, Edmonton, Delaware County, Sioux Falls, and many more all point to one clear message: on-demand microtransit isn’t just a supplement to traditional transit — it’s a powerful tool for creating accessible, equitable, and thriving communities.
Interested in learning more about how each of these cities is working with Via to build better public transit? Visit our Microtransit Solutions page to learn more and book time on our team's calendar below.
