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3 cities and agencies deploying integrated mobility solutions

  •   2 min read

A growing number of transportation providers across the nation are turning to integrated mobility to suit their unique needs.

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The future of transit is integrated — and that’s according to the Federal Transit Administration (FTA).

Integrated Mobility Solutions (IMS) create all-inclusive transit networks: Where operators can run all of their services from one system, riders can view all of their options in one app, or both. There are multiple benefits to IMS, like how it makes transit networks more responsive to changes in demand, turning transportation into a key part of a COVID-recovery plan. Let’s take a look at some of the forward-thinking communities taking steps towards a more integrated future.

Bakersfield, CA

For years, Golden Empire Transit (GET) contracted with several different legacy software providers to run microtransit and paratransit. These siloed solutions for different parts of the network hampered system-wide performance and internal efficiency, prompting GET’s team to search for a way to bring all of their demand-responsive modes under one technology platform — enter IMS. 

Now, on top of utilizing a single tech provider, GET is further consolidating by dynamically sharing drivers and vehicles across its services — otherwise known as commingling. This fleet sharing reduces empty time and improves utilization numbers. 

Their new, integrated approach also enables GET to leverage the same operational resources across paratransit, microtransit, and a new non-emergency medical transportation service so dispatchers only need to learn one intuitive platform. Meanwhile, robust data and performance reporting allows the team to make service adjustments informed by operational metrics and the distinct needs of each user base.

Georgetown, DE

In Georgetown, Delaware, the Delaware Transit Corporation (DTC) is a prime example of how integrated mobility can build more equitable, efficient, and accessible public transit. A key employment and health services hub in rural Sussex County, Georgetown currently offers limited bus services using a flex route model. 

DTC will be launching a new microtransit service to increase access within the community and also introducing an integrated rider app, allowing riders to both book a microtransit ride and see fixed route information. County-wide fixed route data will also be incorporated into the system, so that commuters with transfer points can easily plan their trip from end-to-end. 

Residents of Georgetown and surrounding communities will be able to more easily view and understand all of their available transportation options, thus expanding their access to agricultural, medical, and manufacturing jobs, while reducing travel times and improving the overall trip experience. The FTA recently rewarded DTC for their efforts, granting them over $300,000 of highly-competitive federal funding, which will help to defray the cost of the project.

Summit County, UT

Summit County, situated in the mountains of northern Utah, is launching a new transit agency with integrated mobility at its core. The agency will seamlessly provide fixed route, on-demand, and paratransit services from a single operations platform, as well as trip planning, mapping, and ticketing systems from a single rider app. 

Fixed route lines will serve high-demand areas while on-demand vehicles will be available for first-and-last-mile trips to fixed route stops, providing efficient service in low demand areas. County officials will utilize ridership and operational data to make informed service adjustments and optimize overall system efficiency, with the goal of building an unbeatable transportation experience for local residents, commuters, and tourists. 

In the end, the concept of integrated mobility is all about finding new ways to bring flexibility — and thus, resilience — to transit networks. If you think your transportation service might have a need for cost savings, efficiency gains, and/or greater visibility for riders, we’d love to help you craft an integrated solution custom-built for your community. 

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