Microtransit • Case Study

Microtransit boosts transit connections to strengthen an entire network

Miami-Dade County uses first- and last-mile microtransit to improve coverage and reduce private vehicle reliance.

63%

of trips are to or from a transit stop

82%

of trip proposals contained a bus journey

60%

ridership growth from 2022-2023

The bottom line.

In 2020, the county introduced MetroConnect, an on-demand service that improves access to grocery stores, healthcare facilities, and educational opportunities by offering first- and last-mile connections to existing fixed-route transit. The service has grown to 11 zones that fill transit gaps and cover 1 million+ potential riders.

Tell me more.

MetroConnect was built for inclusivity, providing wheelchair-accessible vehicles along with a mobile app available in English, Spanish and Creole. As a fare free service, it is an essential option for riders — 42% of whom make under $25k annually.

As the service has grown, it has become more efficient and innovative. The cost-per-ride decreased by 23% between 2022 and 2023 while also introducing the largest on-demand public AV service in the United States.

Location

Miami-Dade County, Florida

Geography

Urban

Use case

First- and last-mile microtransit