Via December 2025: Celebrating this year's favorite features.

Service Design is the place to plan and manage your service updates. 

Plan improvements. Publish to riders instantly.

Via Service Design helps you see your service on a map, review rider travel patterns, and get smart suggestions to improve efficiency, coverage, and performance.

Need to update hours, stops, zones, or dates? Make changes in minutes—and publish them directly to the VOC and journey planning apps. Perfect for last-minute adjustments, weekend events, or weather disruptions.

*Early access

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Two tools to up-level your paratransit game. 

Reduce call volume, streamline operations, and free up your team’s time.

• Caregiver App – Keep caregivers informed without the extra calls. They can track rides in real time, with newfound peace of mind.
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• Eligibility Portal – Digitize and automate rider eligibility management. No more paper forms or manual follow-ups. 
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Together, these tools help you focus less on admin—and more on service.

Help dispatch move faster than ever. 

From holiday scheduling to on-the-fly reassignments, here are 5 new features dispatch teams are raving about:

• Ride and Shift Commenting
• Locationless Breaks 
• Bulk Cancelling & Manual Reassign
• Duplicate Shifts
• Ride Plan Map View

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Remember Rider App 4.20? Smarter, faster, easy to love.

AI-powered intermodal trip suggestions, quicker booking, and a friendlier app experience—Rider App 4.20 helps more riders get moving, faster.

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Explore the new Via Help Center.

Find answers fast with AI-powered search and manage all your tickets in one place. Subscribe to topics that matter most to you and get notified when new content is added.

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Have questions? Please don't hesitate to reach out to your Partner Success Manager.