Eligibility management for modern agencies.
Via’s Eligibility Manager digitizes and automates the certification process so riders get the services they need, your team gets time back, and your agency maximizes its budget.
A rider application portal, AI-assisted application scanning, automatic letter generation, and sophisticated rule management (think: conditional eligibility) transform how you manage eligibility.
With Via's Eligibility Manager, you will...
Save time and go paperless
Digital tools (like an online application portal!) mean your team spends less time on paperwork, and more time on tasks that require a human touch.
Maximize your budget
Conditional eligibility ensures riders use the most efficient mode every time, while respecting their rights.
Keep riders in the loop
Proactive status communications help riders avoid surprises and keep everyone on the same page.
Automate accommodations
Eligibility info flows through the entire Via platform, so riders get the right vehicle and driver that meets their needs.
Upload handwritten applications directly to the Eligibility Manager and let Via Intelligence digitize the paper files for you. Your team spends dramatically less time managing paper files, and more time taking care of your riders.
An online rider application portal means no more scanning, manual data entry, or physical file storage. Applications land in your Eligibility Manager ready to review, with built-in checks to help avoid duplicates and missing info.
Track timelines, next steps, and owners so you never miss a step - or a certification deadline.
A self-serve rider application portal takes work off your team’s plates. Automated letter generation give riders timely updates, in whatever language or format works best for them.
Managing ADA service, veteran rides, and a senior shuttle? No problem. Via’s Eligibility Manager maintains distinct eligibility criteria for multiple services, all in one platform.
Conditional eligibility management helps riders use the most efficient travel mode depending on their unique needs (even as they evolve throughout the year).
Create, approve, and store applications in one place. Digitizing records makes for more environmentally-friendly operations and saves you from ever-growing piles of paper.
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