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Fort Worth’s ZIPZONE service celebrates three years of affordable, on-demand public transit

Aug. 17, 2022 (FORT WORTH, TX) — Trinity Metro’s flexible tech-enabled shared ride service, ZIPZONE, is celebrating its three-year anniversary this month, and new riders can still get their first two rides free with promo code “FTWWEB.” 

Since launching in July 2019, ZIPZONE has provided over 70,000 rides to residents, workers, students, and visitors in the Fort Worth area, and has continued to expand its coverage year over year. 

The goal of ZIPZONE is to use tech to expand access to flexible public transit for the Fort Worth community. With the Trinity Metro ZIPZONE app, anyone within the designated service zones can book an on-demand, shared ride at a moment’s notice. The app is powered by Via, the global leader in TransitTech. Via’s algorithms direct passengers to a nearby “virtual bus stop” within a short walking distance for pick up and drop off, allowing for quick and efficient shared trips without lengthy detours. 

Since gas prices began rising nationally in March, ZIPZONE ridership has gained further popularity due to its affordability and convenience. In June, ZIPZONE expanded to launch the Southeast zone to serve more community members and needs than ever. Almost half of ZIPZONE’s riders connected with another transit hub, representing its success in expanding the reach of public transportation. 

How to ride ZIPZONE:

  • Create an account. Download ZIPZONE from the App Store or Google Play store and follow the simple sign-up steps. If you prefer, you can also call 817-215-8600 to set up your ride.
  • Set up a payment method in the ZIPZONE app. 
  • Note: if you are paying with your Trinity Metro multi-ride local ticket option, select the “Ticket” button in the bottom left corner of the app and present your ticket to your driver.
  • Request a ride. Enter your pickup and drop-off addresses and choose the ride option that works for you.
  • Meet your driver. Check the app and walk a short distance to your pick up spot.

ZIPZONE service is now available in five zones: 

Mercantile — Allows travel north to North Tarrant Parkway and south to East Long Avenue. Reach popular destinations such as the Walmart Supercenter, Medical City Alliance, and Meacham Airport.

  • Service: Weekdays 5:30 a.m. – 9 p.m.

Southeast (new!) — Allows travel to and from sites such as Tarrant County College – South Campus, Tarrant County Resource Connection, the Fort Worth VA Clinic, plus access to an array of shopping and dining destinations. 

  • Service: Weekdays 7 a.m. — 7 p.m.

Southside — Allows travel to popular destinations including the Medical District, Magnolia Avenue, destinations throughout the Southside, TCU’s campus, the Fort Worth Zoo, and the West 7th corridor entertainment district. 

  • Service: Sunday-Wednesday 6 a.m. – 8 p.m. and Thursday-Saturday 6 a.m. – midnight

South Tarrant — Allows travel in the Cities of Crowley, Everman and portions of south Fort Worth.

  • Service: Weekdays 7 a.m. — 7 p.m. 

For more information on ZIPZONE, visit https://ridetrinitymetro.org/rider-services/zipzone

‍About Via

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. Building the world’s most efficient, equitable, and sustainable transportation network for all riders — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing the environmental impact. At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 600 communities and more than 35 countries and counting.