The bottom line.
Improving on-time performance while also raising vehicle productivity? It’s the challenge every transit agency faces when delivering paratransit services — and that Intercity Transit in Washington was able to solve by switching from a legacy provider to Via.
Tell me more.
Intercity had a few distinct goals when they sought out a new software provider: they wanted to offer riders better visibility into more accurate arrival times, have access to more comprehensive and reliable service data, and make the most of the driver resources they had amid a difficult hiring environment.
With a cutting edge scheduling engine from Via, as well as rider- and driver-facing tools that keep everyone up to speed, they’ve achieved these results and more. More drivers arrive on-time, and riders know when they’re coming — leading to a significant drop in no-shows and greater systemwide efficiency.
“It's doing better than any human ever did.”
— Intercity Dial-a-Lift Supervisor
