Skip to content

Golden Empire drives efficiency with a commingled service.

A multimodal solution combines paratransit, microtransit, and non-emergency medical services onto one platform.

Ridership increase since introducing commingling
Efficiency improvement since introducing commingling
Of paratransit riders also use the microtransit service

The bottom line.

Golden Empire Transit (GET) partnered with Via to commingle their paratransit, microtransit, and non-emergency medical transportation (NEMT) services. The unified solution combined scheduling and dispatching for all services under one software platform, improving staff, operational, and service efficiency.

Tell me more.

Via’s sophisticated trip planning algorithm allows riders from all three service types to be commingled in the same vehicle, while respecting the requirements of each. As a result, the agency can now serve more riders at the same time. This also means paratransit riders can now take same-day, on-demand rides with the fully accessible microtransit service. In January ‘23, the service expanded to cover Bakersfield City Limits.

“For us as a business, there is greater efficiency…we’re carrying more people per passenger hour with this software, and we’re gaining some economies of scale that we didn’t have before."

Karen King — CEO, Golden Empire Transit
location icon
Bakersfield, CA
geography icon
use case icon
Use Case
Commingled mobility