The bottom line.
Golden Empire Transit (GET) partnered with Via to commingle their paratransit, microtransit, and non-emergency medical transportation (NEMT) services. The unified solution combined scheduling and dispatching for all services under one software platform, improving staff, operational, and service efficiency.
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Via’s sophisticated trip planning algorithm allows riders from all three service types to be commingled in the same vehicle, while respecting the requirements of each. As a result, the agency can now serve more riders at the same time. This also means paratransit riders can now take same-day, on-demand rides with the fully accessible microtransit service. In January ‘23, the service expanded to cover Bakersfield City Limits.
“For us as a business, there is greater efficiency…we’re carrying more people per passenger hour with this software, and we’re gaining some economies of scale that we didn’t have before.”
