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A “life changing” service in rural North Carolina

A small city serves more riders by replacing an entire fixed route bus network with on-demand transit — all without spending a penny more.

wilson NC RIDE
50%
of riders say the service has helped them maintain or progress employment
150%
increase in service coverage
89%
of survey riders don’t own a personal vehicle

The bottom line.

“RIDE has changed people’s lives,” says Rodger Lentz, Wilson’s Chief Planning and Development Officer. It’s not hyperbole, either: since the city discontinued its fixed route bus network and switched to on-demand, public transit ridership has surged 300%. Three in 10 Wilson residents lack access to a personal vehicle, making RIDE a critical piece of the city’s economic infrastructure. More than half of rides are commuters heading to and from work.

Tell me more.

With a total population of less than 50,000 residents, Wilson secured state and federal infrastructure grants to launch the RIDE network — now regularly touted as the model of what high-quality rural public transit looks like. For only $2.50, riders can travel almost anywhere within the sprawling 23-square-mile city. The service includes wheelchair-accessible vehicles, flexible payment options, and phone booking for riders lacking smartphones.

“I can rest assured that I will have a ride to work. Other services might do the same or similar, but the affordability RIDE offers lets me rest in that regard as well.”

Wilson resident and frequent RIDE user

case_study_location
Location
Wilson, North Carolina
case_study_geography
Geography
Rural
case_study_use_case
Use case
Rural mobility, commuting