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IndyGo and Via launch on-demand, shared transit service pilot to bridge transportation access gaps

May 10, 2022 (INDIANAPOLIS) — IndyGo is proud to announce the launch of IndyGo Connect, a new on-demand transit service pilot project that will expand access to equitable, convenient mobility in Southeast Indianapolis. For only $1.75 per trip or less, riders can book a shared ride at a moment’s notice through a smart phone app or by calling a phone number — offering the flexibility of a private car with the affordability and sustainability of public transit. 

IndyGo Connect, which launches May 11, uses software to make it more convenient than ever for residents, workers and visitors in the city’s southeast region to connect with the city’s existing public transit system and travel directly to essential and leisure destinations. Popular points of interest within the service zone include the University of Indianapolis, Fountain Square Red Line stations, the Community Justice Center, grocery stores, healthcare facilities, shopping areas and more.

IndyGo Connect is powered by Via, the global leader in TransitTech. Via’s advanced algorithms create quick and efficient trips by matching multiple passengers heading in the same direction together into a single vehicle in real time, directing riders to a nearby “virtual bus stop” for pick up and drop off. The service includes wheelchair-accessible vehicles for those who request them. 

“IndyGo is excited to add this service to its growing list of initiatives geared toward helping Indianapolis’ most vulnerable population,” said IndyGo President and CEO Inez Evans. “With the launch of this new, microtransit program, IndyGo continues to fill the existing transportation gaps and show how it prioritizes the needs of all Indianapolis residents.”

“Via is thrilled to partner with IndyGo to launch IndyGo Connect, which will bring equitable public mobility to Southeastern Indianapolis,” said Dillon Twombly, Chief Revenue Officer at Via. “Via and IndyGo both believe that access to opportunity should not depend on private car ownership, which is why we designed an affordable on-demand service for all riders that extends the reach of the city’s existing transit system.”

How to ride with IndyGo Connect

Follow these easy steps to get on board.

  1. Create an Account.

Download the IndyGo Connect app from the App Store or Google Play Store and follow the signup steps.  

  1. Book a Ride. 

Enter pickup and drop-off addresses. If you’re ready to go right away, tap Book This Ride.  If you want to schedule a ride in advance, hit the Schedule button and choose the day/time you want to travel.  You can also book rides by calling 463-218-9231.

  1. Meet your Driver.

IndyGo will assign you a “virtual bus stop” —a pickup spot nearby that helps us avoid detours. Check the app to find out exactly where it is. It may be a short walk from the address you gave us. Meet your driver. We'll give you an ETA for your driver — you can follow along in real-time in the app, so you know when to meet the vehicle outside.

Service details 

  • Hours of operation
  • Monday-Saturday: 6 a.m. - 9 p.m. 
  • Sunday: 7 a.m.- 9 p.m. 
  • Fare information 
  • $1.75 per trip
  • 85 cents per trip for those over 65 and under 18 (with a K-12 or IndyGo Half Fare ID). 

Service Zone 

Learn more about IndyGo Connect by visiting

About IndyGo

IndyGo, the Indianapolis Public Transportation Corporation, is committed to connecting the community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. The IndyGo Red Line is the longest fully-battery electric bus rapid transit line in the Midwest and provides service through the heart of Indianapolis. To learn more, visit our website, follow us on Twitter @IndyGoBus or call 317.635.3344.

About Via

Via builds innovative software to enable our customers—cities, transit agencies, transport operators, school districts, universities, and corporations—to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via’s mission is to expand access to efficient, affordable, and sustainable transportation. Via’s software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.