Meet Service Design: Instant service updates in the palm of your hand
You can now update service hours, zones, and dates—and publish changes directly to the VOC and Rider App. Whether you're adjusting for a weekend event or a weather disruption, your changes go live in minutes.
*available for single mode services, coming soon multimodal services
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AI-powered application scanning is here
No more typing in data by hand—just scan paper applications and let AI handle the rest, so your team can finally digitize the entire eligibility process. Want to get it? Email your Partner Success Manager.
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Coming soon: Intermodal Updates!
We’re releasing a series of upgrades that make it easier for everyone to navigate multimodal trips: riders get clearer guidance when they’re planning intermodal trips, schedulers and ops teams get better insights into rider requests and eligible modes,, and your entire team gains richer multimodal reporting to drive smarter decisions, budgeting, and analysis.
These features will be rolled out over the next few months. Stay tuned for more information from your Partner Success Manager.
Map View brings your dispatch team closer to the road
By popular request: the Ride Plan now features a Map! Your team can now visualize routes, see impact of changes, and make confident decisions.
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“Last in, first out” scheduling logic smooths the way for WAV riders
The Via system remembers the configuration of every vehicle in your fleet and automatically applies “LIFO” scheduling when vehicle seating plans require it. Set seating requirements per vehicle in the Vehicle Management page, and let the Via system do the rest.
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Have you added the Caregiver App to your paratransit service yet?
Give caregivers peace of mind with the ability to track and manage rides across multiple care recipients in real time. Reach out to your Partner Success Manager for access!
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Have questions? Please don't hesitate to reach out to your Partner Success Manager.