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Product updates • Via

Via May 2026: AI powered supply plans, dispatch agents, and more.

New Scheduling and Supply Studio

The first suite of tools designed to leverage AI to help agencies build more efficient supply plans across fixed-route and demand response services — so you're never overpaying for hours you don't need, and never short on service when it matters.

“This was a game changer! It made creating shifts so much easier.” — Team at GLTC Lynchburg, VA

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AI Dispatch Agent: Make the hard calls with confidence 

When things don’t go as planned, AI surfaces the best available assignment options—ranked, compared, and paired with tradeoffs.

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Find your most important rides quickly

Search rides by pickup or drop-off location — like a school, daycare, or medical facility — and instantly see every relevant ride.

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Routine group trips for paratransit riders

Group trips to and from community centers, keep riders traveling together, and preserve familiar driver and rider routines.

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Start the day knowing what needs attention

Calling all Eligibility Managers. Now, prioritize work the moment you log in — with open applications, upcoming deadlines, and cases that need action all in one clear view.

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Rider App: Upcoming rides at your fingertips

See upcoming rides right from the Rider App home page. Riders can quickly view bookings for the next 24 hours and plan or cancel as needed.

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Have questions? Please reach out to your Partner Success Manager.