Assign shifts to zones and services in Service Design.
Put your service on the map with GTFS-Flex.
Export GTFS-Flex from Service Design so your on-demand service shows up for riders in popular trip planning tools (think: Citymapper, Google Maps)—right alongside fixed-route.
*Early access
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Easy eligibility renewals, all in one place.
Search for expiring riders, send automatic renewal notices, and track eligibility history—without leaving the Eligibility Manager.
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Manage paratransit assessments and appeals in Eligibility Manager.
Track assessment status, schedule appointments, and send custom letters—all without spreadsheets or manual work.
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Creating and connecting caregivers just got a whole lot easier.
An updated “Create Caregiver” flow in the VOC makes it simple to add caregivers, connect them to riders, and keep roles clear. With smarter search, helpful visual cues, and clean reporting, your team can confidently manage caregiver relationships.
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Big little updates:
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Smarter speed predictions = better pre-booked schedules.
We’ve upgraded our speed model to reflect real-world driving—so your pre-booked rides run on time, with fewer last-minute fixes for dispatch. -
Smarter search in Eligibility Manager lets you easily search for riders by email, phone number, and other parameters!
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Recurring rides, fixed automatically.
When rider or service details change, the system now auto-checks and restores affected recurring rides—no more manual “Retry” clicks needed.
Have questions? Please reach out to your Partner Success Manager.