Via January 2025: See intermodal trips right in the VOC and make manual reassignments in bulk

Make manual reassignments in bulk

Dealing with a vehicle breakdown? Want to move a group of riders to a different shift? Manual reassignments can now be done in bulk, in just a click. Reminder, you can access the Manual Reassign option in the Action Bar or Shift Menu of your Ride Plan. 

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Identify intermodal trips as a glance

Quickly see when a trip itinerary includes multiple transit modes in the Rider Management Page and provide riders with more detailed support.

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Data Updates:

• On-demand service timeliness reporting improvements:
  In November 2024 we added more flexibility for Via’s algorithm to take advantage of real time conditions like cancellations. This gives riders faster pick-ups and helps boost productivity of your entire on-demand service (review the details here).
  
  Now, we are improving timeliness reporting for on-demand rides so you can capture this new flexibility with increased accuracy. What's changed? You will now use “ETA Deviation” instead of "On-time performance" to review timeliness of your on-demand rides. We’ve made improvements to this metric so it's the most accurate measure of on-demand timeliness! 
  Learn more about the metrics and updates.
  
  
• Travel reason labeling enhancement:
  We've aligned travel reason data values found in Looker, DDA, Data Generator, and Ride Requests Tables to the travel reason values that appear in the VOC and rider app when you book a ride. If your service has travel reasons and you would like to see the new fields, submit a support ticket or reach out to your Partner Success Manager. 

Have questions? Please don't hesitate to reach out to your Partner Success Manager.