Via December 2024: Bulk reassign tools, in-VOC commenting, and more

Bulk reassign with confidence 

Preview how proposed bulk ride reassignments will affect overall timeliness before you make any changes.

See how your changes affect other rides in the Ride Plan  

When you edit a shift, Via will now show you how your change affects other rides in the Ride Plan before you make it.

Get your ride and shift details at a glance 

Hovering over a ride or shift now shows a more streamlined summary of key information, plus clickable links to related pages in the VOC.

In-VOC commenting helps you share info, faster 

Comment on rides and shifts directly in the Ride Plan to share critical context with other team members.

Big Little Updates:

• New reserved WAV capacity: Introducing a new field for “Reserved wheelchair seats”, allowing you to indicate whether any wheelchair capacity in the vehicle should be reserved only for riders in wheelchairs. Learn more
• Show operator whether a ride is unassigned/waitlisted upon proposal: Know whether a ride request is expected to be unassigned or waitlisted before confirming the ride. Learn more
• Bug fix! The Promotional Campaign pages are once again visible for agents and operators: As a reminder, you can use this page to create a campaign and generate promotional codes to give to the riders.

Have questions? Please don't hesitate to reach out to your Partner Success Manager.