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Rochester's RTS On Demand service to switch software platform to Via

Sept. 28, 2022 (ROCHESTER, NY) — Regional Transit Service (RTS) will implement a new software platform on Wednesday, September 28, for RTS On Demand. The new platform powered by Via, the global leader in TransitTech, will improve the customer and employee experience with the RTS On Demand service. The technology behind the Via platform will help RTS improve trip times, vehicle capacity usage, and the overall user experience.

“When we launched Reimagine RTS last year, we introduced RTS On Demand to our system to improve access to public transit in areas that historically had low ridership,” said RTS CEO Bill Carpenter. “The software and mobile app we had in place when we implemented RTS On Demand helped us get the new service off the ground but made it difficult to make improvements based on the feedback we received from customers and employees. By working with Via, we expect to see noticeable improvements right away.”

By switching to Via, RTS will be getting an industry-tested platform that is used in over 600 communities in more than 35 countries around the world. The switch also means that customers will have access to a new, easy-to-use mobile app, and a website that will provide more options for customer trip requests. Additionally, customers will still have the option of calling RTS Customer Service at 585-288-1700 to schedule their trips.

Customers who use RTS On Demand will need to download the new mobile app ahead of time to ensure they are prepared for the change. Customers can visit the RTS website to learn about the new software, access the new RTS On Demand website, and download the new mobile app through the App Store or Google Play.

The RTS On Demand mobile app that has been in use since May 2021 is no longer available for download and will no longer work starting September 28. Any ride scheduled after 5 a.m. on September 28, 2022, must be made using the new RTS On Demand software. RTS On Demand service days, service times, fares, payment types, zone boundaries, and guidelines remain the same.


About Via:

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. Building the world’s most efficient, equitable, and sustainable transportation network for all riders — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing the environmental impact. At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 600 communities and more than 35 countries and counting.