Norwalk Community Link debuts on-demand transit to connect neighbors to jobs, services, and more
January 22, 2026 (NORWALK, CA) – The City of Norwalk, in partnership with public transit technology provider Via, has launched Norwalk Community Link, a new on-demand microtransit service that expands flexible transportation options for residents.
Norwalk Community Link offers shared rides that can be booked through a mobile app or by phone. The service provides a modern alternative to fixed route transit and helps connect riders to transit hubs, jobs, schools, medical appointments, and other essential destinations throughout the city.
“Norwalk Community Link gives residents a flexible option that connects neighborhoods to services, transit, and daily needs,” said Mayor Jennifer Perez. “During the first year, this service will help us learn how flexible, on-demand service can support everyday trips and improve access for our community.”
The service uses Via technology to match riders traveling in similar directions into shared trips. The app is available in the App Store and Google Play.
Key Features of the Service
- Operating Hours: 7 am to 7 pm, with a fleet of a dozen vehicles, including wheelchair-accessible options.
- Fare: $1.25 one way for each rider. One ride request can include up to 4 additional riders. Children under 4 years of age ride free. See app and website for more details.
- Eligibility: Riders must be 13 years of age or older to ride independently.
- On-Demand Rides: Riders can book trips through the Norwalk Community Link app or by calling the service’s phone line. Trips are optimized in real time to support shared rides and efficient routing.
- Flexible Scheduling: Riders can request trips immediately, book rides for a future date and time, or subscribe for regular trips.
- Eco-Friendly and Efficient: The service uses Via’s smart routing technology to reduce traffic and environmental impact.
- Service Area: Norwalk Community Link operates within defined areas of Norwalk, providing connections to key destinations and transit centers. See the service map in the app or online for complete coverage details.
For more details, visit www.Norwalk.org/RideNow.
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About City of Norwalk:
Incorporated August 26, 1957, the 9.71 square mile City of Norwalk is home to about 100,000 residents. Norwalk is committed to meeting the needs of its residents and businesses by providing exceptional public services and facilities that are responsive to the community through honest, efficient and fiscally responsible leadership.
About Via:
Via is the technology backbone of a modern transportation network. We transform public transportation systems into dynamic networks, based on data and demand. Cities and transit agencies around the world adopt Via’s suite of software and technology-enabled services to replace fragmented legacy systems and consolidate operations. As a result, Via lowers the cost of providing transit, improves the passenger experience, and brings more riders on board. Today, the Via platform is utilized by hundreds of cities across more than 30 countries to create public transportation systems that connect people with jobs, healthcare, and education.