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'Incredibly reliable' and 'makes life better' — Why riders love Via's paratransit technology

Riders using accessible services powered by Via have one thing in common: "I depend on Via."

Andy Ambrosius •
Paratransit rider

Across the country, Via’s paratransit technology is transforming lives by empowering agencies to deliver reliable, flexible wheelchair-accessible services with a human touch. Riders and caregivers alike find that Via’s technology “makes life better” in ways big and small, making it easier to book, track, and manage rides. 

Unlocking freedom and independence while making daily operations easier and more efficient? Via's technology is making a real difference for riders and transit teams across the world. Just see what passengers are saying in communities where Via has transformed accessible mobility.

HRT
This app makes my life so much better. I don't have to keep calling in. I can see where my driver is, thank you to whoever  made this app for us.”
 — Hampton Roads Transit rider, Virginia
Green Bay Metro
I think everything is great about the GBM service. It’s very reliable and the app is easy to use!”
 — Green Bay Metro rider, Wisconsin
METGo!
It's just a blessing to have this service that allows you to be more social. It's important to keep your mind active when you get older. Thank you from the bottom of my heart.”
 — METGo rider, Virginia Department of Rail & Public Transportation
Groove On-Demand
I love your service because the technology is excellent. The vehicles are professional looking and the drivers are friendly.”
 — Groove On-Demand rider, Memphis, Tennessee
HRT
The online booking and cancellation process is 100% better than the previous methods.”
 — Hampton Roads Transit rider, Virginia
Via WRTA
I'm disabled and I'm in a wheelchair, and this service provides me the ability to get around town. I would be in a bind if I could not use this service. I'd be stuck in the house all the time.”
 — Worcester Regional Transit Authority rider, Massachusetts
Lynx by Cats
I am disabled and they come whenever I call. DON'T STOP THE SERVICE!”
 — Lynx by Capital Area Transit System (CATS) rider, Baton Rouge, Louisiana

 

 

Andy Ambrosius avatar
Andy Ambrosius

Via Resource Editor