Paratransit is an essential lifeline. But when high costs, logistical complexity, and staffing shortages collide, even the most dedicated agencies can struggle to consistently deliver the level of service riders rely on. Trinity Metro’s leaders knew something had to change.
This on-demand webinar shares how the Fort Worth agency reimagined its paratransit operations by moving away from fragmented vendors and workflows — and instead adopting a single-partner approach that unifies both technology and operations under one roof. The result? A service that is not only more efficient for the agency but also provides newfound freedom and independence for its riders.
Discover how a cohesive partnership and best-in-class technology led to:
Hear directly from the Trinity Metro team about how they managed the transition, aligned stakeholders, and built a more reliable and equitable paratransit service — and what they’d recommend for agencies exploring a similar change.