Skip to content

Via Total Paratransit

Tired of juggling multiple paratransit providers? Bring it all together with Via Total Paratransit. It's the only solution that empowers transit agencies to receive world-class operations and industry-leading software from one trusted partner.

Exceptional service for your customers. Simplified administration and cost savings for you.  

Get in touch

With Via Total Paratransit, you'll see:

ic_Handshake_48Filled

Stress-free service management

A single vendor means one procurement, one contract, and one point of contact. Problems get solved faster; you get your time back. 
ic_Hand heart_48Filled

Dignified, respectful service

From operators to booking agents to local managers — everyone is rigorously vetted and committed to treating every passenger with the utmost care.  
ic_Car shine_48Filled

Unrivalled operational excellence

Boost OTP, reduce complaints, and serve more rides within your existing budget, thanks to dynamic scheduling software and nimble operations.
ic_Lightbulb_48Filled

Continual innovation

Same-day service? Commingled fleets? As tech and ops experts, we’ve done it all, and are ready to launch innovative services that better serve your riders (and budget).
Trinity Metro On-Demand
"I've been here for 29 years, and have never seen a group be so satisfied with our contracted paratransit service. Their clients and family members are appreciative of the changes in how we're doing paratransit recently."
Mark Shoop — On Demand Paratransit Supervisor

Learn how Trinity Metro transformed their paratransit service by unifying technology and operations.

Spoiler: they improved efficiency by 13% while reducing complaints by 32% and long rides by 84%!

Ready to transform your own paratransit service?

We'd love to chat. Drop us a line and our team will reach out to discuss what's possible.

Get in touch
Safety is always our top priority.

“Of course, we recruit truly caring, conscientious operators. But we also incorporate innovative safety technology — like AI-powered cameras— into every aspect of the operator and passenger experience. This lets us identify and intervene in potential issues before they happen.”

-Stephen Kendall, Global Head of Safety and Compliance

Over 100,000 operators onboarded
0.22 accidents per 100k VRMs.

Via Total Paratransit is the total package.

It’s the best of both worlds: comprehensive scheduling software, plus A to Z service operations, all from one trusted provider. From eligibility management to FTA compliance to live service management, Via’s unique tech-enabled operations model keeps service running smoothly. What you’ll get:

 
End-to-end eligibility management

Via’s Eligibility Manager automates and digitizes the entire eligibility process— from application to approval to renewal — saving your agency time and money, while keeping riders informed every step of the way.

Learn more
Safe, reliable operators
Our proven high-touch recruitment approach, generous benefits, FTA-compliant testing programs, and “always-on” training curriculums ensure we always have enough trusted operators to provide stand-out service. 
Flexible, meticulously maintained fleets

Via’s fleet management partnerships allow us to source the most efficient mix of vehicles to meet your needs. 

Your local team will use our proprietary Supply Studio to right-size the fleet on a daily and hourly basis to ensure we serve every ride, without sacrificing efficiency. 

Learn more
Dynamic scheduling & dispatching

Via’s AI-powered scheduling engine builds the best possible schedule, then optimizes it in real-time, improving productivity and OTP by adjusting routes in response to cancellations, traffic conditions, and human factors — like drivers running early or late. 

Accessible rider-facing technology

Self-serve tools like mobile and web booking, IVR, and automated texts help your customers (and their caregivers) book and manage rides with confidence. Call wait times? Consider them reduced.

Learn more
5-Star customer service

Slash wait times and boost satisfaction. Our proprietary tools help agents provide better customer service, faster. Time-saving features include  automatic enforcement of eligibility enforcement, trip-time negotiation, and entry of routine customer requests. 

What’s more? Our agents are specialists in our software and your service’s operations, so they can answer every question, easily.  

Turnkey reporting and regulatory compliance

From raw data to NTD templates to self-serve custom reports, Via gives you the data you need, when you need it. 

Integrate with your preferred business intelligence tools or let our in-house data scientists experts turn the numbers into actionable insights.

It's all powered by Via’s totally integrated, highly configurable paratransit software.

Expand each tile to learn more.
 

Better OTP is just the beginning.

Transform the rider experience with modern booking technology, dedicated caregiver tools, and unparalleled reliability and flexibility.