The Via Solution was a catalyst for diversifying Sindiônibus’ public transport offering, adding a flexible, data-driven option to their network. In addition to an operations platform that allows oversight of vehicle dispatching and routing, Via’s technology provides a driver app that manages scheduling and navigation, and a rider app that lets passengers book and track shared rides from their smartphones. Most notably, the software gave Sindiônibus unprecedented access to new rider data that drove customer experience and growth efforts such as implementing a variety of payment methods, including a transport card riders could use with TopBus+ and the fixed-line bus system.  

Bouncing back from a COVID-19 ridership lull, TopBus+ saw a 250% increase in rides from December 2019 to March 2022. The service built on that momentum, completing 18k rides to 35k rides per month on average from April 2022 to August 2022 — and boosting revenue by 35%. This prompted Sindiônibus to go from 20 to 34 vehicles to accommodate ridership during peak hours. 

Sindiônibus now plans to expand the program beyond the city into the entire metropolitan area.