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Via’s vision for WMATA

Paratransit across the country is getting an upgrade — and Washington, D.C. riders could be the next to experience more on-time rides, shorter trips, and more flexible service for spontaneous trips. As WMATA looks to the future of MetroAccess, an integrated approach to technology and operations solution will help keep costs in line while delivering top-quality accessible services. 

Read on to learn how the country’s leading provider of tech-powered transit can bring operational excellence and technological innovation to transform paratransit in our nation’s capital.

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“Despite the challenges, the transition to same-day, real-time paratransit service presents exciting opportunities. I am confident that with industry-wide collaboration, we all can successfully manage this through effective communication, data-driven resource allocation, capacity management, and a continued commitment to equity and accessibility.”
Brian Dwyer — Executive Vice President & Chief Operations Officer, WMATA
Passenger Transport Magazine
Resources for the road ahead.

Technology built by operators; operations informed by technology.

Paratransit operations can be complex, but the right technology can simplify the experience for riders, drivers, and dispatchers. The world’s premiere transit agencies already trust Via to deliver superior technology informed by our operational expertise, and on-the-ground operations that exceed their riders’ expectations.

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Transport for London transforms massive Dial-a-Ride program with Via

With 30,000 passengers served, technology upgrades to TfL’s accessible Dial-a-Ride program are poised for a huge impact.
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Via's software chosen to transform accessible transport throughout Paris

Île-de-France Mobilités in Paris is giving its Pour Aider à la Mobilité (PAM) an upgrade, improving both rider experience and efficiency.
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A large Virginia paratransit service gets a tech and operations upgrade

Since 2020, Via has delivered improved on-time performance and reduced time onboard for 1000+ trips per day.
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Rider-centric operations.
Our on-the-ground team targets the metrics that matter most to your riders. We help partners raise on-time performance and decrease time onboard, improving both service reliability and quality. Proactive communication keeps calls to dispatchers down, reducing rider headaches and keeping dispatchers focused. Experienced maintenance and cleaning teams keep vehicles safe and rider-ready.
Compassionate drivers.
Drivers are the faces of your paratransit service. Amid a widespread transit driver shortage, Via has been able to consistently grow our teams of engaged, qualified drivers by deploying a sophisticated marketing and incentive strategy, offering desirable shift flexibility, and recognizing outstanding drivers. 
Commitment to safety.
Safety-conscious training for all employees, a rigorous preventative maintenance schedule, and service monitoring using Via’s technology along with smart dashcams all contribute to Via’s outstanding safety record. Of 5 million trips delivered in 2023, only 0.005% experienced a substantiated safety-related incident. 
Next-generation paratransit
Efficiency through technology.
Dive in and learn how Via’s paratransit technology strikes a critical balance between smart automation and manual control and oversight. Want to serve a growing ridership with the same vehicles and drivers? It starts here.
Guide
What's next?
Want to compare paratransit software? Make sure to read this guide to finding the best technology provider to support your ADA paratransit or dial-a-ride service. Then, ask yourself these three questinos. Read more

Ready to learn more?

Book time with our team below, and let's start building better, more accessible services today.