Webinar

Paratransit that performs: lessons from a leading agency

April 28 | 1pm EST | Zoom

Paratransit is one of the most demanding services a transit agency can run. The compliance obligations are non-negotiable, the riders depending on you have no backup plan, and the margin for error is slim. So when agencies find approaches that actually work — that improve outcomes, stretch budgets further, and make the job more manageable — it's worth paying attention.

On April 28th, hear directly from one of Canada's leading transit agencies, York Region Transit, about the operational decisions, partnerships, and tools that made the difference for them.

Sign up for the webinar.

What attendees will walk away with:

What excellent paratransit operations can look like

From eligibility and scheduling to dispatch and day-to-day service management, see how purpose-built technology can strengthen high-stakes paratransit operations.

Real outcomes from the field

See how York Region Transit achieved 100% same-day met demand, 95% on-time performance, and a 17% reduction in vehicle hours.

What you can take back to your agency

Whether you're facing growth, budget pressure, or a service model due for a rethink, leave with ideas you can apply in your own operating environment.

Meet York Region Transit.

A public transit agency serving York Region, a large and fast-growing region just north of Toronto. Covering nine municipalities across 1,800 square kilometers and serving about 1.2 million people, YRT operates in a complex service environment—and is showing what modern paratransit can look like at scale. By bringing specialized and on-demand services together on one platform, YRT has created a more connected, reliable experience for riders and staff alike.

Questions?

We're here to help! Reach out to Lucile Perrot at lucile.perrot@ridewithvia.com and she'll get back to you shortly.