Speakers
Dispatchers who sit where you sit.
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Amber Falls
Customer Relations Manager
HIRTA Public Transit
Amber is the trusted voice her riders count on. She knows every passenger by name — and she'll share how building those relationships transforms service from transactional to truly human, and makes every tough call easier.
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Doug Keller
Operational Support Specialist
Suffolk bus
Doug masters both the dispatch floor and the dashboard. He knows the platform inside and out — and he'll walk through how to build a resilient 2,500-trip day that runs smoothly from first shift to last drop-off.
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Josh Swann
General Manager
Easton Coach Company
Josh sees opportunity where others see inefficiency. He has a knack for spotting what's slowing teams down and finding smarter ways forward — and he'll share how data-driven decision-making and continuous improvement can unlock amazing outcomes.
What we're covering
Three moments
Three moments
from the dispatch floor.
Keep every trip on track
Every trip matters. See how top dispatchers stay ahead of the day — protecting OTP from the morning brief through final drop-off, whatever comes their way.
Make every vehicle count
Fewer resources, same results. Hear how teams consistently deliver when capacity is tight — without losing riders or their cool.
A human touch when it matters
Some riders need more than an on-time pickup. We'll dive in, showing features that empower dispatchers to make the human judgment calls that algorithms can't replicate.
A sneak peak at the features that make it happen.
Live map & Ride plan.
Track every vehicle, ride, and status in one continuously updating view. Understand what is happening now and what it means for the rest of the day.
Smart decisions with AI assistance.
Whether it’s squeezing in a will call, handling a breakdown, or swapping a drop off to get a sick rider home early, AI assistance lets you seamlessly visualize tradeoffs to find the best scenario.
Groups and center management.
Group recurring trips, set center hours, and share real-time visibility with care center staff, and replace the back-and-forth calls with a calm, collaborative routine everyone can count on.
Custom mapping.
Optimize for the reality of your service. Our scheduling engine accounts for your unique custom conditions like restricting certain vehicle-types to certain roads —so your plan works in the real world.
