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Turnkey operations

Modern and tech-enabled services to deliver superior microtransit, paratransit, and fixed-route bus operations.

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Tech-enabled operations.

Operator recruitment & staffing

  • A fully digitized, automated and AI powered recruitment & onboarding model that consistently ensures no staffing shortages
  • Experienced operators across all business lines; CDL, bus, paratransit, and small vehicle
  • Union relations and labor engagement
  • Data-driven management team

Superior safety outcomes

  • Proactive safety alerts & accident diagnostics from AI-dashcams
  • Fully integrated and automated compliance systems across training, licensing, FTA drug & alcohol testing, incident reporting, and vehicle inspections
  • Proactive safety coaching with digital “Driver Safety Portal” - every driver in vehicle action is detected and logged for post-shift safety coaching
Modern fleet management
  • Flexible vehicle procurement models
  • Electric and autonomous vehicle fleets
  • Preventive, data-driven vehicle maintenance for minimal downtime
  • Pre-trip inspection and PM are digitally tracked, and flows into off the shelf FTA triennial audit reports

trinity metro

“I’ve worked here for 29 years and I’ve never seen a group so satisfied with our contract paratransit. Clients and family members alike are appreciative of the changes in service. Awesome job to the Via team.”

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Premium rider support.

AI-Powered IVR

Eliminates call center wait times and reduces handle times by 50%.

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Modern fleets

Digital, accessible, and custom branded in-vehicle experiences.

AI Powered Auditing

100% of customer service interactions monitored for tone, accuracy, and quality.

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Community engagement

On-the-ground community engagement and advocacy — no rider left behind.

A new model for paratransit: unified operations and technology

Discover how Trinity Metro modernized their paratransit service by unifying operations and technology under one partner.

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Data-driven approach.

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Proactive service optimization

In-house Data & Performance team to proactively recommend areas for service enhancement and operational efficiency. 

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Transparent reporting at your fingertips

Full city/agency transparency into operational performance available through natural language, AI powered queries or pre-built reports.

Let’s make a plan for your city.