Always ready to change gears, the Operations team makes strategic and impactful operational decisions to ensure Via’s platform users and partners experience each service as intended — as well-oiled machines (or well-charged electric vehicles) for efficient, dynamic, and hassle-free transportation.
We source and support the people who power Via services worldwide. We’re marketers, analysts, operators, and engineers working together to ensure that driving on the Via Platform is a smooth, rewarding experience day in and day out.
We offer real-time, on-the-ground support to our Driver Partners while managing the daily operations of each service.
We plan, launch, and manage Via’s innovative Paratransit and non-emergency medical transportation (NEMT) services, creating essential and accessible transportation for communities.
We are Via's support ecosystem, offering dedicated support to our riders, drivers, partners, and in-house teams. Whether it's booking trips for riders, getting drivers on the road, or tailoring our product to fit our clients' needs, support operations ensures that all of our customers get the most out of their Via experience.
We use our team’s collective strengths to achieve system efficiency, unlock growth initiatives, and keep the wheels pointing forwards towards operational excellence in our Transportation-as-a-Service deployments.
We seek out and maintain strategic partnerships with vehicle suppliers to ensure that the fleets driving on the Via platform are perfectly suited for ultimate service delivery. We coordinate with Via’s driver support teams on day-to-day operations, and keep every vehicle accessible, safe, and ready to roll for all Driver Partners.