Build operators’ trust.
Make drivers’ jobs easier and safer with a modern app, sensible routes, and easy-to-follow directions.
Clear expectations and smooth shifts help you retain these highly valuable team members.
With Via's Operator Tools, you will:
Maintain safety excellence
Hands-off app design means drivers focus on passenger comfort and safety.
Avoid operator shortages
Keep drivers happy with a modern app and always-drivable routes.
Save money
Continual route optimization means drivers follow the most efficient route, every time.
“At Via, we don't just talk about safety and reliability—we live it in the hundreds of accessible services we directly operate. And safe service starts with empowered drivers.
We've developed our driver app hand-in-hand with operators worldwide. By constantly listening to our drivers through town halls and regular feedback sessions, we create technology that truly makes their jobs safer and easier.”
Via’s routing is based on a custom map that reflects your agency’s rules. Block narrow roads, grant access to public transit lanes, or prevent left turns — we’ll create routing that works for your drivers.
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Drivers receive audio and visual directions throughout every segment of their route, allowing them to focus on safe driving, not figuring out the best way to get from point A to point B.
Real-time location and speed data from the Driver App feeds into Via’s scheduling engine, allowing for dynamic optimization of routing and trip assignments as road conditions and bookings evolve throughout the day.
The Driver App displays relevant passenger information at pickup — like rider notes, payment method, and accommodations — so drivers can provide personalized service to every rider.
Tunnels, urban canyons, and low reception areas are no problem. Offline Mode allows the App to continue providing step-by-step directions, even when the driver’s phone has lost signal.
Central teams can audit drivers’ trip history, including timestamped activity logs. Clear visibility into past events helps resolve inquiries quickly and accurately building trust with your drivers and riders.
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The Via Driver App can be tailored to reflect your procedures. For example, allow drivers to call riders from a masked number, require a reason for a no-show, give drivers permission to end their own breaks — or not! It’s your call.
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