Deliver world-class service, simply.
Your entire team uses one intuitive platform — the Via Operations Center — for eligibility management, booking, scheduling, dispatching, reporting and more.
You’ll streamline operations, reduce costs, and keep your riders happy.
“The Via team has been nothing short of amazing. Their approach is always thoughtful, kind, and solution-oriented. They have a unique talent for addressing and training staff members who may be resistant to change, ensuring that everyone feels supported throughout the process.
With the Via Operations Center, you will:
Save time (and headaches)
Let technology handle routine tasks while your team tackles issues that truly require a human touch.
Improve your riders’ lives
Purpose-built tools help your team proactively anticipate and resolve customer needs, stat.
Streamline operations
Ditch the clunky spreadsheets and paper manifests. Say hello to modern management tools.
Drive continual improvement
Via's self-learning scheduling engine and actionable data help you exceed service goals.
Seamlessly integrate overflow vehicles and microtransit into your paratransit fleet. Via’s scheduling engine assigns rides to the most cost-effective service, minimizing costs and eliminating missed trips.
Work with multiple contractors? The VOC seamlessly manages scheduling, reporting, and permissions across providers.
Slash wait times and boost satisfaction. Among many time-saving features, our booking portal enforces eligibility and service rules, negotiates trip times, and pre-fills evergreen customer notes.
Favorite feature: search for addresses by business name — “Walmart”. No geo-coding required.
Via’s dispatching tools direct your staff’s attention to critical service info, in-real time. When human intervention is required, making changes is quick and simple.
Favorite feature: One click reschedules all future rides in case of a vehicle breakdown.
Save time without sacrificing control. Our smart system handles routine processes, while your team retains the power to intervene if needed.
Favorite features: group riders together, match a rider with their favorite driver, or override eligibility criteria in an emergency.
From raw data to NTD templates to self-serve custom reports, Via gives you the data you need, when you need it.
Integrate with your preferred business intelligence tools or let our in-house data scientists experts turn the numbers into actionable insights.
Via’s scheduling engine smartly suggests accessible fixed route options, expanding rider choices while optimizing your costs. It's a win-win for accessibility and your bottom line.
