Empower your caregiving community.
A dedicated portal gives trusted caretakers real-time visibility into riders’ trips, giving everyone peace of mind.
“Whether we’re talking about a nursing home supervisor caring for multiple residents, or a mother caring for her son, caregivers are a critical part of the paratransit community. We're proud to offer technology specifically built for them, because empowering caregivers means empowering riders to travel more freely and safely.”
With Via's Caregiver Tools, you will:
Provide peace of mind
Caregivers know exactly where their riders are at all times, no need to call.
Make every pickup easy
Give Caregivers all the info they need to help riders and drivers find each other, faster.
Keep riders safe
Make it easier for professional caregivers to manage multiple rides at once, so every rider gets the support they need.
Your agents can connect rider profiles to trusted caregivers or facilities, right from the Via Operations Center. This makes sure everyone gets the info they need — no need track this information by hand!
Caregivers are busy; proactive notifications from Via cut through the chaos so they have the critical info they need - like vehicle arrival time, cancellation confirmations, delay alerts, and more.
Via’s dispatching tools direct your staff’s attention to critical service info, in-real time. When human intervention is required, making changes is quick and simple.
Favorite feature: One click reschedules all future rides in case of a vehicle breakdown.
