Give every rider a 5-star experience.
Modern, easy-to-use booking tools and a rider-centric scheduling engine let you give your riders independence, transparency, and exceptional service.
“This app makes my life so much better. I don't have to keep calling in. I can see where my driver is. Thank you to whoever made this app for us.”
With Via Paratransit, you will:
Empower independent travel
Easy-to-use technology gives riders freedom and saves your team time.
Provide excellent service
Via’s scheduling engine improves OTP, reduces time on board, and eliminates denials.
Expand mobility options
Add same-day service to enable spontaneous travel and maximize the use of your fleet.
Exceed rider expectations
Self-serve tools, real-time visibility, and world-class quality of service keep riders happy.
Via’s Rider App lets customers book, cancel, track and pay for their trips without a single phone call. Real-time tracking means less time waiting, more time living.
The app also auto-enforces rules about when and where riders can book, reducing headaches all around.
Phone bookings, desktop portal, and IVR are always available.
Our tech is informed by the highest accessibility standards. High contrast, screen readers, and assistive device navigation are just a few of the features that ensure the app works for everyone.
Our rider engagement playbook — refined over 300+ transitions — makes it easy for riders to adopt new technology.
Our in-house community engagement team can support you with rider marketing materials, community ambassador and facility outreach, pop-up events, and more.
Via’s scheduling engine respects rider mobility needs (e.g., extra-wide wheelchair) and preferences (e.g., two riders travel together to Bingo Night). This enables you to provide consistent and personalized service.
The Via Rider App lets riders plan paratransit, microtransit and fixed route trips all from the same app.
Unified booking expands rider flexibility, reserves paratransit capacity for when it’s needed most, and reduces your costs.
Pay how you want! The Via system accommodates everything from cash to credit to vouchers to local payment cards. Payment methods populate throughout the entire system, so riders and drivers know what to expect when it’s time to collect fare.
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