The bottom line.
Living out its motto “Community of Innovation,” the City of Chandler aimed to digitize and expand its transit network to complement K-12 school transportation and make the entire system more accessible for residents. After securing funding through an “A for Arizona Transportation Modernization Grant” in July 2022, the City partnered with Via to launch a microtransit service called Chandler Flex. Mayor Kevin Hartke celebrated this service as one of the city's accomplishments during his annual State of the City address in 2025.
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Powered by Via’s proprietary algorithm, the seven-vehicle fleet runs on a flexible schedule and vehicles are dynamically routed as riders book trips in the mobile app or through the support line.
Chandler Flex is designed to bridge transit gaps within the community for the general public. The app provides point-to-point service and fixed-route options where available, ensuring that the service functions as part of a truly unified transit network. Students ride for free to and from school, while seniors and riders using a wheelchair receive 50% off the standard $2 fare.
The service’s popularity grew quickly while maintaining strong efficiency. It’s also exceeding ridership goals — since launch, Chandler Flex has completed 100,000 rides, now providing over 3,000 rides each month. Notably, 42% of monthly rides are to and from schools. The city has secured $3 million in transportation grants to expand the service and enhance safety for motorists and cyclists, building a better city for all.
“I need it to get home when I have practice. My parents work so I don’t always have a way to get home.”
— Chandler Flex rider
