Lessons from Canada's largest commingled paratransit and microtransit service.

An overview.

Durham Region Transit (DRT) has achieved what many transit agencies strive for: a fully integrated network that boosts ridership while optimizing resources. Curious to learn their secret? 

Watch this webinar to discover how DRT uses technology to streamline microtransit, fixed routes, and paratransit into one cohesive system. Hear from Jack Phelan, Manager at DRT, alongside Olivia Blahut, Rob Bryans, and Rachel Birnbaum from Via, as they reveal the strategies that powered DRT’s success.

Here’s what you’ll learn:

• Boosting ridership by 61%: See how DRT created a flexible, efficient transit network that meets the needs of every rider — from fixed-route commuters to those requiring accessible services.
• Fleet optimization strategies: Insights from an agency managing 40+ vehicles across suburban and rural areas, commingling nearly 50% of trips.
• Preventing service cannibalization: Discover how DRT ensures on-demand rides complement, not compete with, fixed-route services.

About the speakers.

Jack Phelan

Supervisor, Service Scheduling, DRT

With seven years at DRT, Jack ensures a seamless, integrated transit network including 50 routes from Newcastle and Orono to Orillia and the University of Toronto’s Scarborough campus. His expertise in project management keeps the region moving.

Rachel Birnbaum

Expansion Director, Via

Rachel is a powerhouse in Via's Expansion team, ensuring new services succeed from day one. With a track record spanning Miami, Berlin, and beyond, she’s helped deploy both on-demand and pre-booking services in cities and rural areas alike.

Rob Bryans

Strategy and Partnerships Principal, Via

As Strategy and Partnerships Principal at Via, Rob draws on his decades of public transit experience in the United States, Canada, Australia and the UK to advise local authorities, transport authorities, and private operators on public transit innovation. 

Olivia Blahut

Director of Product Marketing, Via

As Director of Product Marketing at Via, Olivia works at the intersection of technology and transit, helping agencies and cities understand and adopt Via’s advanced solutions. Her focus is on making complex technology intuitive and impactful, enabling communities to embrace smarter and more efficient mobility options.