Paratransit eligibility managers face a challenging balancing act: processing a high volume of applications accurately and quickly, all while ensuring compliance and providing excellent customer service. Until now, this has meant sifting through paper forms, deciphering handwriting, and manually entering data – a process prone to bottlenecks and errors. And every delayed decision causes real challenges for riders seeking to access essential services.
We built Via’s end-to-end Eligibility Manager to save agencies time and speed up certification decisions. And now, it’s even more powerful, thanks to AI-powered application scanning. With this new feature, eligibility managers simply scan a paper application, and Via Intelligence automatically extracts the details and creates a new digital file for review. Confirm the details, hit save, and you’re done!
The Eligibility Manager can scan applications in English, Spanish, and French, and handle handwritten applications with ease. Got a big batch of files to review? There’s bulk scanning for that.
“The AI Scanning tool has been a game-changer! We've seen a noticeable boost in efficiency—it’s taken care of the routine, manual work and given us more time to focus on application reviews. The accuracy with which it reads applications has made our review process smoother and allows us to provide our customers with responses even sooner!”
With AI-powered application scanning, agencies will:
Drastically reduce processing time.
What once took minutes per application can now take mere seconds, accelerating the entire certification process and giving you more time to spend on complex cases and customer care.
Cut down on errors.
Via Intelligence reads applications with remarkable precision, leading to cleaner data and fewer mistakes. This means less back-and-forth chasing down missing details or correcting typos.
Say goodbye to mountains of paper files.
Scanned applications are instantly digitized and stored securely. You can eliminate overflowing filing cabinets, reclaim office space, and access any rider's record in seconds from anywhere.
Effortless eligibility management starts here.
Application scanning joins a suite of Eligibility Manager features — like a rider-facing application portal, automatic status letter generation, and multi-service rule management — that are already beloved by paratransit teams across the globe. Moreover, it’s built right into Via's end-to-end paratransit scheduling and routing software. This means that any scanned information (like contact details and mobility needs) flows directly into the rest of the platform, eliminating manual data updates and ensuring that everyone, from booking agents to operators, has the most up-to-date rider information at their fingertips. And that means smoother, better service for all.
Want to learn more about how you can deliver paratransit service that exceeds rider expectations? Click here.
