Every transit network has opportunities to better serve riders. The challenge is finding them quickly.
We’re excited to introduce Service Design Insights to help planning and operations teams uncover meaningful service improvements in seconds, not weeks or months. We’re bringing together operational data, rider behavior, and AI-powered recommendations in one map-based workspace. Instead of digging through reports or fielding rider complaints as you go, you will be able to proactively see where small changes can have a big impact on your service.
A busy shopping center or major employer could be sitting just outside one of your service zones. Or you could discover that your demand-response service stops just short of a key transit center. A small zone adjustment could create a much stronger connection between demand-response and fixed-route service.
Insights surfaces these opportunities automatically, helping you strengthen access, improve connectivity, and update zones in just a few clicks.
What if a stop consistently creates challenges for riders and drivers?
We now highlight locations with unusually high driver-to-rider call rates, longer pickup times, or elevated cancellation rates. AI then helps explain what's happening—perhaps the stop lacks a pavement, has poor pedestrian access, or is positioned in an unsafe location.
From there, operations teams can review Street View to quickly validate the issue and relocate the stop with confidence.
Whether you're refining service proactively or responding to rider feedback, you now have a clear place to begin. No more wondering where to focus next. Just practical recommendations, real operational context, and the tools to make improvements immediately.
Want to learn more about Service Design? Read more or fill out the form below.