Via October 2025: A new help center, automatic rider eligibility comms, and AI-powered intermodal trips proposals

Reminder: You can now update service dates, zones, hours, and more — right from the VOC!

You can now update service hours, zones, stops and dates—and publish directly to the VOC and Rider App. Whether you're adjusting for a weekend event or a weather disruption, your changes go live in minutes.

* rolling out now

See how it works or read more here.

Explore the new Via Help Center

Find answers fast with AI-powered search and manage all your tickets in one place. Subscribe to the topics that matter most to you and get notified whenever new content is added.

* coming this October

Learn more

Approved an eligibility application? Notify new riders automatically! 

Calling all Eligibility Managers! Approved an application? You’re done. Automatically send real-time updates to riders.

Learn more

AI-powered intermodal proposals suggest the perfect trip.

New AI models predict the intermodal trips riders are most likely to accept, suggesting only those trips to increase trip acceptance and enhance your rider experience!

Big little updates

• Always charge the freshest price:  Riders now receive instant, automatic notifications if their ride price updates due to a discount or other benefit.
  Learn more
• Set priority rides when commingling: Commingling? Via’s algorithm prioritizes paratransit rides—or whichever rides you now set as your highest priority, most sensitive rides—so you can rest easy knowing they will always be on time. 
  
  

Have questions? Please don't hesitate to reach out to your Partner Success Manager.