Product Updates

Via November 2025: Instant stop updates, AI-powered application scanning, and more.

Written by Alexandra Sacristan | Nov 18, 2025 10:01:22 PM

New: Update stops in seconds using Via Service Design

Need to move a stop due to construction? Add one near a new apartment complex?
You can now update service hours, zones, stops and dates—and publish directly to the VOC and Rider App. *rolling out now

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Agencies are already reducing call volume with Via’s Caregiver App 

Give the gift of peace of mind by letting caregivers  track and manage rides across multiple care recipients in real time. Reach out to your Partner Success Manager for access.

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Still managing paratransit eligibility with spreadsheets?

Digitize your process with our AI-powered Eligibility Manager. Want to learn more? Email your Partner Success Manager.

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Hey dispatch! Get closer to the road with Ride Plan’s Map View

Your team can now visualize routes on a map in the Ride Plan. See impact of changes at a glance and make quick, confident decisions.

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Have questions? Please don't hesitate to reach out to your Partner Success Manager.