Via is trusted by over 750 agencies and cities around the world
Accessible, customizable paratransit solutions for all.
Via’s pioneering software optimizes utilization and efficiency, provides unified tools for dispatch and trip brokering, and can readily support commingling and other integrated services.
End-to-end Eligibility
Save time and maintain compliance.
Via’s Eligibility Manager automates critical workflows from application to approval to renewal — saving your agency time and money, while keeping riders informed every step of the way.
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Rider Booking Tools
Empower riders with easy-to-use booking tools.
Self-serve tools like mobile and web booking, IVR, and automated texts help your customers book and manage rides with confidence. Call volume? Consider it reduced.
Phone booking is always available for riders who prefer it. Our booking portal is purpose-built for paratransit agents (think: automatic trip negotiation), so your team will provide better customer service, faster.
Phone booking is always available for riders who prefer it. Our booking portal is purpose-built for paratransit agents (think: automatic trip negotiation), so your team will provide better customer service, faster.
Integrated Operations Management
Make it simple to operate even the most complex services.
Your one-stop-shop for service management. Integrated operational tools automate manual tasks, proactively alert staff attention to potential issues, and allow them to intervene as needed with surgical precision.
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Real-Time Caregiver Visibility
Keep trusted caregivers in the loop. In real-time.
Individual caregivers and professionals alike use a specialized portal to track their riders’ trips.
Real-time visibility means peace of mind for caregivers, safer travel for their clients.
Real-time visibility means peace of mind for caregivers, safer travel for their clients.
Auto-Scheduling & Routing
Improve on-time performance and maintain compliance.
…And get 5-star ratings from your riders. ViaAlgo constantly optimizes your schedule, smartly balancing efficiency, rider experience, and compliance.
A custom map underpins ViaAlgo, ensuring every routing decision makes sense.
A custom map underpins ViaAlgo, ensuring every routing decision makes sense.
Operational Tools
Build trust and loyalty with your operators.
Dynamic, task-by-task instructions make expectations clear and ensure drivers are always on the best route.
Hands-free app design allows operators to focus on what really matters: high-quality, safe customer service.
Explore Via’s totally integrated, highly configurable paratransit platform.
Via’s pioneering paratransit software optimizes utilization and efficiency, provides unified tools for dispatch and trip brokering, and can readily support commingling and other integrated services.
