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Important information about our New York and Washington, DC services

Via’s New York City and Washington, DC rideshare services will end on December 20th. 

Dear Via-istas,

We founded Via with a clear vision: a smart, on-demand mass transit system that would seamlessly supplement a city’s existing public transportation network.

Back in 2012, the concept of dynamic public transit was new and unproven. As our services in NYC and DC grew — thanks to your support! — it served as a clear demonstration of the power of technology to transform the way people move. 

Inspired by our success, cities and transit authorities around the world began using our software to improve their own public transportation systems. We, in turn, greatly expanded the scope of our software, creating technology to digitize everything from school buses, to paratransit services, to planning public transit networks. 

We call this TransitTech: software that powers data-driven, technology-enabled public transportation. It’s a new and exciting category and we’re proud to have led its creation.

Today, cities across the world overwhelmingly recognize the value of TransitTech – our software is used by 540 communities in more than 35 countries. 

With adoption of TransitTech rapidly accelerating, now is the time to complete our evolution from a rideshare operator to a global software company whose technology powers the public transit systems of hundreds, and in the future, we believe, thousands of cities. We are turning our full attention to Via’s core mission: enabling cities everywhere to create more accessible, efficient, equitable, and convenient public transit. 

As of December 20th, we will discontinue our New York and Washington, DC rideshare services.

It’s an emotional decision to close the chapter on our rideshare operations, but it’s the right one. 

To all of our riders and drivers: we’ve loved every ride and we will miss you! We are incredibly grateful to you all and you will forever be in our hearts. 

From Montana, where our technology enables a shuttle service for residents of the Blackfeet Reservation, to Jersey City, where our software powers public transit — we can’t wait to welcome you on board Via-powered public transit.

With love,

Daniel and Oren, Co-founders of Via

Frequently asked questions.

What is Ride Credit?

Ride Credit is credit purchased towards future rides; however, this does not include promotional codes or credits, which are non-refundable and may only be used within the service.

Will I be refunded for my purchased Ride Credit?

If you have outstanding Ride Credit, and it is not refunded within 5 business days, please reach out to support@ridewithvia.com request a refund. Please be advised that Ride Credit is credit purchased towards future rides, but does not include promotional codes or credits, which are non-refundable and may only be used within the service.

Refunds will be issued to the original form of payment — please make sure this form of payment is still connected with your Via account!

Why are you not refunding me for Ride Credit I received through a promotion or a referral?

Per Via’s Terms of Use, promotional credit is Ride Credit you were granted through a promotion, referral, or as courtesy credit by a Via customer support agent.

Promotional credit is non-refundable and non-transferrable. 

When can I expect my refund?

The refund will be processed on December 20, and it may take a few business days to reach your account. If you don’t receive your refund by January 1, 2022, please contact your bank or the administrator connected to your payment method. 

What happens if I used to have a ViaPass?

We are refunding any ViaPasses that were active as of March 2020, when Via paused all passes due to COVID-19.

You’ll be refunded the prorated value of the pass remaining as of March 19, 2020, the date it was paused. Refunds will be issued to the original form of payment — please make sure this form of payment is still connected with your Via account! Please also check your account to make sure your mailing address is up to date.

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