17 July 2025 (LINCOLNSHIRE, UK) — Lincolnshire County Council is pleased to announce a new partnership with Citymapper that makes the award-winning app the county’s official journey planner for public transport.
The collaboration brings together all public transport options in Lincolnshire — including the Callconnect on-demand bus service — into a single, easy-to-use app, and forms part of the Council’s broader ambition to modernise local transport and deliver a more connected, data-informed network for communities across the region.
One app for all journeys in Lincolnshire
The Citymapper app is now live across Lincolnshire and integrates all local buses, rail services, Callconnect on-demand buses, cycling and walking routes. Residents, commuters and visitors can benefit from intuitive features including real-time journey planning, live bus tracking, and up-to-date alerts on service changes and disruptions; helping them make smarter choices about how and when they travel.
A key feature of Citymapper is its integration with Callconnect, Lincolnshire’s Demand Responsive Transport (DRT) service. Users can seamlessly plan journeys that include both fixed route and on-demand travel, opening new options for those in more rural areas of the county.
“The launch of Citymapper across Lincolnshire marks a significant step forward in how we connect people with places.” said Mike Reed, Head of Transport Services “By bringing together all modes of transport into one easy-to-use platform, passengers are given a clearer view of how the network fits together – empowering them to plan and complete journeys with greater confidence and ease. Citymapper’s proven reliability in other regions gives us confidence that this tool will enhance the way people travel across our county”.
Informing a smarter public transport network
In addition to the many benefits for passengers, Citymapper will provide the Council with anonymised insights on how people utilise transport across the region - enabling the Council to better understand passenger travel patterns, identify areas of latent demand for services, and plan future transport investment.
“Lincolnshire is focused on delivering a transport system that works for everyone,” said Sam Griffiths, Head of UK and Nordics at Via, who acquired Citymapper in 2023 and power the Callconnect on-demand bus service. “With this partnership, we’re not only giving people a brilliant tool to plan their journeys but also providing invaluable data to assist the Council in making informed decisions about how to serve communities across the county.”
The Citymapper app can be downloaded for free on iOS and Android devices. To learn more, visit https://lincsbus.com/citymapper.
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