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MyPass Terms & Conditions

MyPass Terms & Conditions

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The MyPass is a selective and limited time promotion. To purchase a MyPass, qualifying members who are offered the promotion can open their app menu and head to the section labeled “ViaPass.”

With the MyPass members pay an upfront fee subject to change after 28 days, as shown in the “ViaPass” section of the app, to receive up to four (4) shared rides per day between a select region and anywhere in Manhattan.

Any other type of ride (including ViaExpress, rides to/from other boroughs, airport rides, Private rides, and shared rides not originating at or ending at the region specified in your offer as specified in the email or Notification Center in the Via app) will be 10% off. Discounts are available for as long as you have not exhausted your 4 daily rides, and count towards that maximum. Discounts may not be combined; maximum one discount per ride.

Some things to remember:

  • The MyPass is activated when you take your first ride*
  • Additional fees apply for +1s (additional passengers)
  • Cancellations and No Shows are charged at $3 each
  • Free and/or discounted rides are limited to a total of 4 per day
  • The MyPass is only valid for rides within NYC. If you’re using Via while in Chicago or DC, you’ll need to buy extra Ride Credit or a local ViaPass
  • SharedTaxi rides are excluded from any MyPass discounts

*Terms & Conditions: The MyPass price includes a NY Black Car Fund fee. The MyPass is activated at the time you take your first ride, not at time of purchase. Each MyPass expires at the end of the stated validity period, to the minute of the activation time. Each individually purchased MyPass is limited to a single user, account and device (i.e., multiple people cannot share a single MyPass). MyPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their MyPass. Via reserves the right to deactivate any MyPass it determines to be used in violation of these terms, with immediate effect, and without refunds. A MyPass holder may book rides for his or her +1’s, though additional fees apply. The MyPass cannot be combined with other offers or promotions. Charges for cancellations and no-show fees will apply. Available while supplies last. Via reserves the right to cancel this offer or modify its terms at any time. Via does not guarantee the availability of rides. As used herein, “Manhattan” excludes Marble Hill, Roosevelt Island, Randalls Island, and Ward Island.