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My Rides: Free rides for DC residents combatting opioid use disorders and their peer support workers.

My Rides, a partnership between Via, the Department of For Hire Vehicles (DFHV), and the Department of Behavioral Health (DBH), provides free transportation to DC residents combatting OUD and their peer support workers.

Patients: Coordinate with your clinic or case worker and they’ll book rides for you when and where you need them. Choose the time you want to leave and we’ll send a driver to pick you up steps from where you are.

Peer support workers: Once added to the program by your clinic, you will be prompted to download the Via app and enter a unique code. This will unlock free rides for patient and clinic visits.

Service hours: 24/7 | Price: Free!

Measures Via is taking to lessen COVID-19 exposure.

We’re working hard to ensure that every trip you take is as safe and worry-free as possible. Check it out:

  • Everyone on board is required to wear a face mask or face covering. Passengers not wearing a face mask may be refused service. 
  • In-app wellness checks help make sure passengers and drivers are symptom-free and ready to ride before they get going — please stay home if you have either been diagnosed with COVID-19, think you’re exhibiting symptoms, or have been in contact with someone who has recently tested positive.
  • Vehicle capacity is limited in accordance with social distancing guidelines. Additionally, in vehicles with automatic doors, please wait for the driver to open and close the door to avoid touching the handles. 
  • We’re providing Via drivers with plexiglass partitions to install between the rider and driver cabins.

How to book a ride as a patient:

  1. Get in touch with your clinic or case worker, who will book rides on your behalf.
  2. Once your ride is booked for you, you will get a text message that will allow you to track your ride.
  3. Your clinic or case worker can let you book your own ride later in the day. They will text you a link that will take you to a booking portal. Enter the pickup address and press Set Pickup. Enter the dropoff address and press Set Dropoff. Then, choose from one of the trip options then tap Book Ride!

How to book a ride as a peer support worker:

  1. Download the Via app from the App Store or Google Play Store and register your account (if you already have a Via account, skip this step).
  2. A participating clinic must first add you to the program which will generate a welcome email with a unique code.
  3. Navigate to the Promo Codes section of the app menu and enter the unique code from your welcome email.
  4. When you’re ready to book a ride, simply select “My Rides” at the top right of the map screen before booking.
  5. Enter the pickup address and press Set Pickup. Enter the dropoff address and press Set Dropoff. Then, choose from one of the trip options then tap Book Ride!

FAQs

What are the clinic locations that are part of the My Rides Program?

  • Department of Behavioral Health
  • Medstar Washington Hospital Center
  • Howard University Hospital
  • United Medical Center
  • The George Washington University Hospital
  • Georgetown University Hospital
  • Sibley Memorial Hospital
  • Andromeda Transcultural Health
  • BHG
  • Bread for the City
  • Family and Medical Counseling Services
  • Mary’s Center
  • PIDARC
  • RAP
  • So Others May Eat
  • HIPS
  • Community Connections
  • Unity Healthcare
  • UPO
  • Whitman Walker Health

What do the vehicles look like?

Vehicles all may look a little different — the easiest way to find your vehicle is to reference the vehicle make, model, and license plate number provided in the booking.

How do I know where to meet my driver?

As a patient, once your clinic or case worker books a ride for you, you will get text message notifications letting you know how far away your driver is and will receive a link to track your driver in real time.

As a peer support worker, you will be able to track your vehicle and see the exact pick up location in the Via app. 

Our rides are door-to-door service, so be on the lookout for your driver!

What do I do if my driver left without me?

Reach out to your clinic or case worker so they can book another ride for you, and then send an email explaining what happened to support-myrides@ridewithvia.com.

Can I leave feedback for my driver?

Feel free to fill out the feedback screen after your ride.

I left something in the vehicle — how do I retrieve it?

Please email us with a description of the missing item.

Can I book rides without a smartphone?

Peer support workers will need a smartphone to download the Via app to book rides. As a patient, you can call your clinic to book a ride on your behalf.

Can I book a ride in advance?

Our tech is on-demand, meaning you should book a ride when you’re ready to leave and you’ll get picked up within a few minutes.

How do I mark someone as needing a wheelchair accessible vehicle?

As a peer support worker booking through the Via app, tap your profile picture or image at the top of the app menu and tap the Wheelchair toggle to turn it on. If you are a patient, let your clinic know you require a wheelchair accessible vehicle when booking over the phone and they will coordinate the dispatch.

Can I change my destination once I’ve booked?

Once you start a ride, the destination cannot be changed. If you have yet to board, you can cancel the ride and re-book with a new destination.

Policies

Zero Tolerance Policy

Via has a strict Zero Tolerance policy. We do not tolerate the use of drugs or alcohol by drivers on the Via service platform nor do we tolerate inappropriate behavior by drivers towards passengers. If you believe that your driver may be under the influence of drugs or alcohol, if your driver is behaving in a manner that you consider inappropriate or that makes you feel uncomfortable or unsafe, or if your driver engages in conduct which could be considered unlawful or illegal, please ask the driver to terminate the trip immediately. If you feel that you are in imminent danger, please contact the police directly by calling 911. After the ride has concluded, please provide feedback using the Via app or email us at support-myrides@ridewithvia.com to report the issue.

Cigarette policy

Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.

Eating/drinking policy

We know that you are on the go, but please help us keep our vehicles clean and fresh and avoid bringing food and drink in our cars. Please also be mindful that smelly food can be distracting and unpleasant for your fellow passengers. Drinking alcohol and carrying open containers of alcohol in our vehicles is not allowed.

Phone call policy

Please remember your fellow passengers might not be as interested in your phone conversations. We ask that you limit phone calls to quick logistics and emergencies during shared rides.

Luggage/strollers policy

Via vehicles are a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably-sized bag. 

Pet policy

Licensed service animals are welcome to ride in Via vehicles without restrictions. Other dogs and cats must be in an airline-approved carrier in order to ride with Via and be able to be carried on the rider’s lap or underneath the rider’s seat/seat in front.

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